Global Atlantic Financial Group announced the hiring of industry veteran Paul Mistretta to lead retail service operations. Mistretta assumes an important role as chief operations officer, insurance, overseeing all retail operations—including retirement, life insurance and preneed life. He will focus on further enhancing the customer experience as the company continues to invest in its client-servicing platform.
“Paul has more than 30 years of exceptional insurance operations experience, and his insights into operational best practices and background in outsourcing, call centers, Six Sigma and technology will be invaluable as he shapes Global Atlantic’s strategic servicing model,” said Nick von Moltke, president and chief operations officer for Global Atlantic. “Paul will partner with product development, distribution, marketing and other critical areas of the company to provide a leading customer experience.”
Mistretta was most recently senior vice president and COO with Symetra Life Insurance Company. Previously, he held a variety of executive leadership roles at some of the industry’s most well-known companies.
