UnitedHealthcare is making it easier for people to tap into health and well-being programs while helping reduce costs for employers.

Available now, the UHC Hub offers a curated network of more than 20 health and well-being programs ranging from healthy living to complex health condition management and care resources. With many employers offering health programs beyond traditional medical benefits, the UHC Hub is designed to help streamline the process for employers to identify, evaluate and purchase various vendor programs while simplifying how consumers access and engage with available resources.

The platform builds on existing UnitedHealthcare enhanced advocacy solutions, which are designed to help people make more informed health care decisions such as staying in network, assisting with hospital discharge planning and support, reviewing potential treatment and medication options based on coverage considerations, and more. Many employers are citing advocacy solutions as a top priority when selecting health benefits,¹ with the goal of offering personalized support to help improve member health and satisfaction, close gaps in care, and reduce costs.

“UnitedHealthcare is committed to helping people take advantage of health and well-being programs, navigate the healthcare system, and maximize the value of their benefits,” said Dan Kueter, CEO of the UnitedHealthcare commercial business. “By using technology and personalized support, we are focused on enhancing our digital experience and customer care resources to support improved health outcomes and satisfaction among our members, reduce the total cost of care, and deliver greater value for employers.”

For consumers, the UHC Hub provides an integrated, trusted source—accessible via advocates, myuhc.com and the UnitedHealthcare app—to find and enroll in available solutions that are designed to meet specific needs, such as nutrition, financial planning, starting or expanding a family, cancer care, and caregiving resources. For employers, the platform enables UnitedHealthcare to handle (at no additional cost) procurement, vendor management and billing for selected third-party health solutions. The platform helps expand access to health resources through one buying process while complementing clinical programs from UnitedHealthcare and Optum that already offer consumers an integrated experience.

The platform is now available to large employers with self-funded health plans, which may enable organizations to save up to 15 percent compared to the typical cost of these stand-alone solutions.*

In addition, UnitedHealthcare customer care advocacy resources are available to employers that purchase the Core, Elite or Premier product offerings, which collectively support more than 15 million people nationwide. A UnitedHealthcare analysis of large and midsize employers found that the enhanced customer care resources reduced total medical cost of care by up to four percent while increasing enrollment in clinical programs and more effectively closing gaps in care.²

These proactive support interventions resulted in fewer emergency room admissions and a decrease in 30-day and 90-day hospital readmissions, as compared to members without access to this type of support.³ Partly as a result, UnitedHealthcare enhanced advocacy models have achieved overall member satisfaction of 93 percent⁴ and decreased call transfers by 50 percent.⁵

More information about UnitedHealthcare advocacy initiatives is available at http://uhc.com/advocacy.

*Savings may vary depending on the program selected, with an average savings of over 15% for the integrated offerings.

UnitedHealthcare is dedicated to helping people live healthier lives and making the health system work better for everyone by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. In the United States, UnitedHealthcare offers the full spectrum of health benefit programs for individuals, employers, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1.7 million physicians and care professionals, and 7,000 hospitals and other care facilities nationwide. The company also provides health benefits and delivers care to people through owned and operated health care facilities in South America. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified health care company. For more information, visit UnitedHealthcare at www.uhc.com or follow @UHC on LinkedIn.

1. UnitedHealthcare internal analysis of health benefits requests for proposals from 51 large employers, January to June 2023.
2. 2019-2020 UnitedHealthcare employer study including 387 clients, 4.8M members and $19.2B in medical spend. Analysis completed on a continuous medical enrollment basis. Medical costs risk adjusted for age and gender. Value impact based on comparing clients by the adoption platform features vs. not (e.g., enhanced vs. Core advocacy). Actual client results may vary based on specific clinical programs the client has or maturity of implementation.
3. 2023 UnitedHealthcare BCRT value study of product analytics pre/post hospital admission from September 2019 to March 2023.
4. 2021 UnitedHealthcare Elite and Premier performance reporting for Post-call NPS, UES Overall Satisfaction and Program Acceptance Rate.
5. 2021 UnitedHealthcare performance reporting comparing enhanced advocacy members (Elite/Premier) to Core members.

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