Broker World

Appian (Nasdaq: APPN) recently announced the availability of the Connected Underwriting Life Workbench to help insurers unify workflows and data in an automated, end-to-end process. The solution makes underwriters’ lives easier by giving them a single interface to evaluate and classify risk, handle exceptions, and make case decisions.

The Connected Underwriting Life Workbench is a streamlined underwriting solution that is prebuilt on the Appian Platform. It is designed to drive speed to market with reduced IT effort for implementation. Its data fabric capabilities enable quick data and integration connectivity, coupled with AI-led automation that supports change management and optimized processes. Appian’s AI architecture, which includes generative AI capabilities, allows insurers to process content at scale and automate repetitive tasks, such as classifying emails and extracting data from documents. This allows Appian customers to facilitate faster benefit realization and enhance their competitiveness with a better underwriting experience. Life Workbench improves the quality, consistency and procedural adherence of cases. Additionally, the system allows 24/7 real-time monitoring and data extraction from various sources, seamless integration with third-party tools, and augmented decision-making with a complete audit trail.

Life Workbench offers a prebuilt integration with Swiss Re’s Magnum Pure, an influential automated underwriting solution powered by Swiss Re’s Life Guide. This integration empowers underwriters to overcome the complexities of multiple systems used to underwrite a case by bringing together all the relevant data, images, and human system interactions. Underwriters can better evaluate and classify risk, handle exceptions, and make critical case decisions rather than focusing on the procedural and administrative steps, transactions, and keystrokes. This partnership combines Appian’s expertise in AI, automation, data fabric, and case management with Swiss Re’s industry-leading automated underwriting engine, Magnum Pure, to simplify the underwriting process. The Swiss Re Magnum Pure solution must be purchased separately from the Appian Platform to enable the integration.

Key Benefits of Appian Connected Underwriting Life Workbench include:

• Easier, more complete access to data. With Appian and Swiss Re’s Magnum Pure, underwriters have access to a best-in-class underwriting experience that provides a comprehensive, single-pane-of-glass view by surfacing relevant data from dispersed systems.
• More efficient exception handling. Case management capabilities allow underwriters to spend less time collecting information and reduce the time it takes to handle exceptions, minimizing and in some cases eliminating manual processes and paperwork.
• Process monitoring and optimization. Dashboards and KPIs help individuals, teams, and managers monitor underwriting processes and provide valuable insights about performance that can be used to optimize and improve case workflow, including initial review, case priority, and logic-based auto-assignment.

“Today’s customers demand seamless digital experiences, and insurers can’t afford to be held back by sluggish underwriting processes and data silos. Appian Connected Underwriting Life Workbench is a game-changer. It combines automation, data fabric, and plug-and-play integrations to accelerate underwriting, helping insurers avoid unprofitable risks and ensuring a superior experience for both customers and underwriters,” said Jacob Sloan, industry vice president, Global Insurance, Appian.

“This offering is powered by Magnum, Swiss Re’s automated underwriting solution and allows business users to render point of sale underwriting decisions faster and more seamlessly, ultimately improving the experience for the end consumer. We are delighted to utilize our product innovation expertise to help bring this offering to market,” said Jason Render, head Magnum Americas, Life & Health Solutions, Swiss Re.

The Appian Platform modernizes underwriting with generative AI to minimize risk, increase efficiency, improve auditability, and ensure a positive customer experience. Key architectural components make it easy to leverage AI, including Appian’s data fabric architecture, Automated APS draft, Open AI natural language correspondence through AI Copilot, and private AI strategy for faster delivery of powerful and secure end-to-end process automation solutions.

Appian is trusted by leading insurance organizations such as Aon, Aviva, and Pacific Life to connect and automate data, equipping insurers to make informed, data-backed decisions. To learn more, visit https://appian.com/insurance.

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world’s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit http://appian.com. [Nasdaq: APPN]

The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk—from natural catastrophes to climate change, from aging populations to cyber crime. The aim of the Swiss Re Group is to enable society to thrive and progress, creating new opportunities and solutions for its clients. Headquartered in Zurich, Switzerland, where it was founded in 1863, the Swiss Re Group operates through a network of around 80 offices globally.

Suriance Partnership
Haven Life, a leading digital life insurance agency backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual), announced a strategic partnership with Suriance, a veteran founded and led agency based in Franklin, TN, focused on helping more Americans secure financial peace of mind with insurance products.

“Suriance puts service to their fellow veterans, service members and civilians at the heart of their business with specialized licensed advocates taking the time to fully understand the financial pictures and needs of their customers,” says Wade Seward, head of Distribution Strategy, Haven Life. “Our Haven Life products provide quick, easy and affordable options that will help Suriance customers find the ideal fit for themselves and their loved ones.”

With this partnership, Suriance can now enable their fellow veterans and customers to apply online for Haven Simple, a fully digital simplified issue product, and Haven Term, which offers up to $3 million in coverage for up to 30 years. The new partnership will assist Haven Life in continuing its mission of making life insurance more accessible and affordable for all U.S. households, including the 57 percent of Americans who don’t work with a financial advisor.

“Our mission is to secure safety and peace of mind for all our customers and their loved ones so that they can feel confident and assured that their household is financially secure,” says Robin H. McVey, founder and chairman of the board at Suriance. “Backed by C.M. Life, whose parent company MassMutual has over 170 years of financial stability, Haven Life products are an excellent option for Americans who are looking to protect children, homes and legacies with insurance products that are completely reliable and trusted.”

Today’s digital tools enable consumers to conduct research quickly and easily with streamlined processes allowing online applications to be completed when and where it is most convenient. Through easily accessible digital online solutions, Haven Life is committed to driving innovation and efficiency to simplify the life insurance process and ensure more affordable options for consumers. Combined with a dedicated Suriance team of licensed insurance agents knowledgeable about the service and ready to answer any questions live, there is no better time to be looking for life insurance than right now.

Haven Life and Nolo Partner
Haven Life is pleased to announce a strategic partnership with Nolo, a leading provider of consumer-friendly legal products and products for consumers and businesses and a wholly owned subsidiary of MH Sub I, LLC. This collaboration helps expose more consumers to the important benefits of life insurance at pivotal times in their lives where they may be seeking legal resources and relevant expertise.

“Nolo is committed to ensuring that traditionally complicated business documents like wills, trusts and life insurance are accessible and easy to execute. Haven Life is committed to making life insurance more convenient for how consumers want to do business today,” says Seward. “Partnering with Nolo gives us the ability to reach consumers and business owners at the same time they are securing their legal matters.” This news follows a number of recently announced partnerships for Haven Life, including with cloud-banking services provider Blend and online insurance marketplace Policygenius, now part of Zinnia.

With over 50 years of legal experience and a network of 30,000 local attorneys, Nolo is a leading provider of do-it-yourself legal services. The partnership will assist Haven Life in continuing its mission of making life insurance more accessible and affordable for all U.S. households, including those consumers who are tapping into Nolo’s extensive library of free, consumer-friendly legal information—all through the power and convenience of digital and online solutions.

“We are thrilled to partner with Haven Life to bring an all digital life insurance experience to our consumers seeking online legal services,” said Matt Kanaly, director at Nolo. “Haven Life’s commitment to simple, fast and customer-centric solutions aligns with our mission to equip consumers with straightforward solutions to complicated problems. Together, we are delivering legal and financial solutions in a way that resonates with today’s self-service consumers.”

Haven Life Announces Partnership with Origin8
Haven Life announced a new partnership with Origin8cares (“Origin8”), a fully online insurance agency and network of licensed agents, to help Americans confidently protect the financial security of their loved ones more simply and efficiently by harnessing the power of digital solutions and human expertise.

“The Origin8 team’s experience and attention to detail during the insurance buying process is a huge compliment to our innovative platform and products. Haven Life is committed to making life insurance more convenient for how consumers want to do business today,” said Seward. “Origin8 is full of good people doing good things, and we are proud to call them partners in our shared vision of making life insurance simpler, more accessible and more affordable for millions of Americans.”

This partnership will further Haven Life’s commitment to simplifying the life insurance journey and helping customers protect the financial security of their loved ones. Origin8’s similarly customer-centric approach matches people with insurers and advocates who are licensed insurance agents. Customers enjoy the convenience of a fully online application and purchasing process, as well as one-on-one human support throughout their life insurance journey.

“Our partnership with Haven Life is one that makes sense on many different levels,” said Randy O’Connor, founder and CEO of Origin8cares. “We’re on a mission to make the life insurance journey simple and accessible for as many individuals and families as possible, and providing an enjoyable purchasing experience for our customers is a key part of delivering on that promise.”

Among Americans of all ages, a top barrier to purchasing life insurance is that they simply “haven’t gotten around to it.” Digital solutions are key in bridging the insurance coverage gap, making it faster, easier and offering the instant gratification that customers expect in other aspects of their lives.

Haven Life Insurance Agency, LLC (Haven Life) is a life insurance agency that gives partners the flexibility of a start-up backed by MassMutual with the strength and stability of a 170+ year-old life insurance company. They offer an end-to-end digital platform that delivers high-quality, affordable, instant-decision life insurance. Haven Life is re-thinking how people financially protect the ones they love. Haven Life is committed to delivering exceptional products, delightful purchasing experiences, and meaningful moments of service to the modern life insurance customer.

Suriance LLC is driven by the vision of simplifying insurance for their customers by their team of dedicated advocate agents. The company is rooted in three core values: Faith, Family, and Service. Many of the Suriance advocates are Veterans dedicated to serving Veterans, First Responders and Community Heroes. Suriance donates a portion of every policy to their charity of choice, Next Response Foundation, a 501c3 that serves Veterans, First Responders, and Community Heroes.

Nolo, a wholly owned subsidiary of MH Sub I, LLC, is the integration of some of the Internet’s first legal sites, including Nolo.com, Divorcenet.com, WillMaker and AllLaw.com. These sites were combined with the ExpertHub technology platform in 2011 to form the Nolo Network. Nolo began publishing do-it-yourself legal guides in 1971. In the 40 years since its founding, Nolo has evolved with technology, developing do-it-yourself software and building Nolo.com into one of the Internet’s leading legal websites.

At Origin8cares, they believe that life insurance should be easy, fast and human. Their mission is to help Americans confidently protect their loved ones from financial distress and do it in 15 minutes or less. Their behind-the-scenes technology matches people with life insurance plans. Simple, right? Then our advocates guide people through the online paperwork over a video call. Novel? No, but it’s about time insurance adapts to technology for a modern insurance experience.

Hexure, a provider of sales and regulatory automation solutions for the life and annuity industry, today announced a partnership with Paperclip, an innovative content management and data security company. This partnership will enhance application data workflows and streamline operations through the integration of Hexure’s sales automation platform FireLight and Paperclip Mojo, Paperclip VCF and Paperclip SAFE^®.

“We’re excited to partner with Paperclip and offer our clients options on data transmission, transcription and storage that have a transformative impact on their daily operations and content management,” said Kevin Pohmer, chief product officer of Hexure. “By integrating FireLight with Paperclip, distribution firms will be able to quickly and securely send application data and documents from FireLight to their agency management systems removing manual friction.”

The FireLight and Paperclip integration eliminates the manual data entry processes and increases data integrity by digitizing applications and transmitting data securely and accurately. Additionally, the integration offers the ability for FireLight applications and documents to be stored and indexed for clients to quickly access, improving document management processes and the overall sales experience.

“Hexure clients can now seamlessly harness the power of Paperclip solutions to streamline their document supply chain,” said Suzy Tuck, SVP of Sales at Paperclip. “From Mojo and VCF to SAFE searchable encryption, our solutions are going to transform how the Hexure community manages and secures their data. We’re excited to see this partnership grow.”

This news comes on the heels of Hexure acquiring Vive, a quote and e-submission platform for life insurance, to create a single, best-in-class distribution platform for the life and annuity industries.

With a focus on delivering a modern enrollment experience for carrier, producer and client, the Vive multi-carrier platform enables a seamless quote-to-submission workflow with many of the industry’s largest term life carriers. More than 20,000 registered advisors affiliated with more than 55 BGAs use Vive to quote and submit business to these top term life insurance carriers. The platform also offers differentiated agent tools, including step-by-step case status tracking for applications and the proprietary Vive Score that helps agents and clients to compare product criteria across carriers.

“The future of this industry will be built on interoperability and the enablement of a smooth sales workflow. Our focus is and always has been to enable this vision with modern technology,” said Hexure’s Chief Executive Officer Laird Rixford. “Vive started, like many insurtech companies, out of a desire to make the industry better with a consistent, complete experience. With Hexure and Vive together, the industry will be able to sell term life, permanent life, and annuity products in a single platform and take a big step towards that future.”

This acquisition builds upon Hexure’s core quoting and e-application capabilities, extending its carrier connectivity and distribution network. The Hexure and Vive teams are committed to building a unified platform that continues to support and power leading agencies already using Vive as well as Hexure’s existing FireLight clients. The combined technology will be available to every carrier and broker in the industry.

“Vive began with a focus on creating positive disruption by building the industry’s best platform, and we’ve seen more than 20,000 producers provide a more positive sales experience thanks to our technology,” said Vive’s Chief Executive Officer Jason Lea. “Hexure is the right partner for us because of their history and deep expertise in annuity and permanent products. Bringing together our technologies will help us create that positive disruption across the entire industry and achieve our collective vision of a better future powered by first-class technology.”

Founded in 1995, Hexure provides digital sales solutions to the insurance and financial services industry across various lines of life insurance, annuities, retirement, and wealth management products. Carriers and distributors use its solutions to build customer-centric sales experiences, accelerate submissions, reduce paper processes, meet regulatory requirements, and improve in-good-order sales. Visit http://hexure.com.

Paperclip is a proven technology partner that continues to revolutionize data security, and content and document management for Fortune 1,000 companies worldwide. Every second of every day, their innovative solutions are securely processing, transcribing, storing, and communicating sensitive content across the internet. Paperclip has a decades-long reputation for maximizing efficiency to save millions annually, while maintaining absolute security and compliance. For more information, visit http://paperclip.com.

Vive is an industry leading quoting and e-submission platform for term life insurance that has partnered with the industry’s top term insurance carriers, more than 55 BGAs and 20,000 advisors. Vive’s platform includes agent tools like automated case status tracking and the industry’s first consumer value score for term life, the Vive Score. For more information, visit http://.GetVive.com.

Haven Life, a leading digital life insurance agency backed and wholly owned by Massachusetts Mutual Life Insurance Company (MassMutual), is pleased to announce a strategic partnership with Policygenius, a leading online insurance marketplace that is now part of Zinnia, an insurance technology and digital services company. Haven Simple, a fully digital simplified issue product, will immediately be available for Policygenius customers to apply for online. This partnership will enable consumers to compare quotes from leading insurance providers and provide them with a quick and affordable solution, targeted at their specific needs.

“This partnership will allow Haven Life to continue growing its footprint and further transform the digital life insurance industry through technology and our shared customer-first approach,” says Wade Seward, Head of Partnership Distribution at Haven Life. “Policygenius has always put consumer experience at the heart of their business, and our capabilities will accelerate that journey.”

The partnership will assist Haven Life in continuing its mission of making life insurance more accessible and affordable for all U.S. households, including the 57 percent of Americans who don’t work with a financial advisor. Today’s digital tools enable consumers to conduct research quickly and easily with streamlined processes allowing consumers to complete online applications when and where it is most convenient. Combined with a dedicated Policygenius team of licensed insurance agents ready to answer any questions live, there is no better time to be looking for life insurance than right now.

“Policygenius provides American families a single platform to compare and buy the insurance they need and we’re thrilled to add Haven Simple to the array of options in our marketplace,” says Jennifer Fitzgerald, President of Policygenius. “We’re excited to be collaborating with Haven Life to offer an excellent option for consumers who are seeking the peace of mind that only life insurance can offer.”

Through accessible, convenient digital online solutions, Haven Life is committed to innovation and efficiency that simplifies the life insurance process and ensures more affordable options for consumers. Backed by C.M. Life, whose parent company MassMutual has over 170 years of financial stability, Haven Simple is an excellent option for customers who are seeking the peace of mind that only life insurance can offer.

About Haven Life
Haven Life Insurance Agency, LLC (Haven Life) is re-thinking how people financially protect the ones they love. Haven Life is committed to delivering exceptional products, delightful purchasing experiences, and meaningful moments of service to the modern life insurance customer.

About Policygenius
Policygenius transforms the insurance journey for consumers by providing a one-stop platform where consumers can compare options from top insurance carriers, get unbiased expert advice, buy policies, and manage their insurance portfolio, in one seamless, integrated experience. Our proprietary technology platform integrates with the leading life, disability, and home & auto insurance carriers and delivers an exceptional digital experience for both consumers and insurance carriers. Since 2014, our content, digital tools, and experts have served as a resource for millions of people on their insurance journey, and we have sold more than $200 billion in coverage. In 2023, Policygenius was acquired by Zinnia, an insurance technology and digital services company. To receive Policygenius announcements, email press@policygenius.com.

About Zinnia
Zinnia, an Eldridge business, combines a rich history of insurance expertise and product capabilities to create simplified and digitized outcomes that deliver better value and foster more seamless, secure, and efficient experiences for carriers, advisors, consumers, and reinsurers. Zinnia’s vision for Open Insurance empowers clients through intuitive technology solutions that decrease processing time, drive product innovation, and bring new products to market faster, enabling more people to protect and enrich their financial futures. Zinnia has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders. In 2023, Zinnia acquired Policygenius, a digital consumer marketplace, to expand its offerings and create an end-to-end insurance experience. To receive Zinnia announcements, email pro-Zinnia@prosek.com.