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Chuck Van Devander

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Chuck Van Devander CLU, ChFC, chief distribution officer, Brokers International, has spent nearly three decades in the insurance and financial services space, gaining experience in multiple facets of the industry, including sales and distribution, marketing, product development, compliance, contracts, and litigation. He earned a bachelor’s degree in accounting from Arizona State University, and both a Master of Laws and a Juris Doctor from the University of Denver. He also holds Chartered Life Underwriter and Chartered Financial Consultant designations and has passed the Certified Public Accountant exam. Van Devander has held several senior vice president roles for groups such as Aviva, American General Life Co, and Global Atlantic. He’s currently wearing two hats and serving as Brokers International’s senior VP of Sales and president and general manager of Brokers International Mountain States. Van Devander can be reached at Brokers International, 4135 NW Urbandale Dr., Urbandale, IA 50322.

The Flexibility Of Non-Qualified Supplement Employee Retirement Plans (SERP)

For producers in the small business market, or those wanting to expand their knowledge to better service existing clients who own or work for a small business, understanding supplement employee retirement plan (SERP) strategies is key to successful growth.

Supplement employee retirement plans, known as SERPs, are gaining popularity as small business owners are looking for ways to differentiate their compensation and retirement benefits to attract and keep key employees. Business owners are looking beyond traditional benefits like group health and disability benefits, 401(k) plans with a match, and paid time off, which are not driving enough value for key employees. While some companies may spend time and energy trying to find voluntary benefits, like in-house chiropractic care, or pet insurance, to entice and retain key employees, benefits must go beyond the typical offerings that competitors can easily duplicate. Providing true value that key employees can’t ignore must be unique, taking into consideration the key employee’s needs and motivations, and go beyond salary wars to a level few competitors will venture.

A key to explaining the unique value of a SERP is understanding it is a non-qualified retirement income plan. This means a SERP can be offered to a single key employee and modified in different situations to meet the individual needs of key employees. In other words, a SERP is a customizable non-qualified retirement income benefit that can be offered in addition to, or in place of, traditional qualified, employer-sponsored retirement plans like a 401(k). The discrimination rules that apply to employer-sponsored qualified retirement plans do not apply to a SERP. Meaning the business owner is able to give more to individual key contributors without being required to give the same benefit to other employees. Additionally, the key employee is not limited to the annual contribution rules of their 401(k) plan. This creates flexibility to accommodate a business owner’s need for tailored solutions.

A SERP’s flexibility also enables the producer and business owner to collaborate and explore the business owner’s and employees’ greatest needs and possible fears about staying with or leaving the company. Understanding the goal is to keep key employees engaged in the business, the flexibility of a SERP can address the true motivations driving both the employee and business owner.

In addition to using a SERP to enhance retirement income for a key employee, a variation on the SERP structure can add a death benefit for both the key employee’s family and the business owner. For the key employee, this added death benefit may help ease financial concerns related to the employee’s passing. For the business owner, the death benefit can be used for business purposes that may result from the key employee’s passing, including if the business owner needs an influx of cash to cover lost revenue, or costs incurred to secure additional talent needed to continue business operations. Known as a “Split SERP,” when properly structured, the death benefit for the employee’s family may be received income tax free. Using life insurance to informally fund the plan, the employer keeps control of the policy as its owner, while the SERP document and a split-dollar endorsement arrangement clearly explain both the business owner’s and key employee’s rights and obligations. The SERP document defines the retirement income benefit, vesting schedule, and payment timing. The split-dollar endorsement arrangement details the business owner’s promise to endorse a portion of the life policy death benefit to the key employee’s named beneficiary.

The Split SERP agreement can be structured to support the key employee’s and business owner’s needs under two different scenarios. If the key employee passes before retirement, under the endorsement provisions, the key employee’s beneficiary will receive the death benefit. If the key employee passes during retirement, or before retirement but after the vesting of their retirement benefits, the key employee’s named beneficiary will receive the remaining retirement benefits from the business owner.

Another variation of the Split SERP structure includes using life insurance riders which are triggered in the event the key employee becomes chronically or critically ill. When structured properly, the rider can provide an important benefit that helps the employee pay for the significant costs related to a major illness including long term care costs. When implemented as part of a Split SERP, the plan may provide these benefits at no additional cost to the business owner or the employee. This is all done through one life insurance policy, meaning the business owner created a plan with four separate benefits using the same dollar, an important objective of financially astute business owners.

In all cases the producer must listen to the business owner to uncover their concerns. Proposing solutions too soon in the process is a common mistake which ruins the producer’s credibility. Using the first client meeting to talk about the business owner’s company and its history allows the producer to gather important information in order to ask additional relevant questions. Proposing solutions will follow only after reviewing information, mapping as many issues and opportunities as possible, conferring with the business owner’s CPA and attorney, and thoughtful consideration of the business owner’s concerns and objectives. Successful producers in the small business market are methodical and approach the situation as part of a team working for the small business owner and key employee.

The growing need for SERP strategies far outweighs the number of producers willing to explore and learn these strategies to help clients. Many producers feel the strategies are too complex and become overwhelmed using employee and employer agreements that are part of the case design. That makes using an experienced team very important. A team that works with the business owner’s CPA and attorney to build credibility and work through the full scope of the business owner’s needs.

Helping Small Business Owners Manage Through A Competitive Job Market

With constant turn-over and the threat of key employees leaving the business, it is difficult for the business owner to create a stable work environment. Especially for small businesses, deemed to have 500 or less employees, the uncertainty adds stress to the business making strategizing for the company’s future very difficult. Key employees who significantly contribute to the company’s revenue are essential to the ongoing success of a small business and, to retain key employees, small business owners may need to implement unique financial solutions. Creating special key employee bonus plans and supplemental retirement plans makes it difficult for competitors to lure away key employees. These financial strategies also make it less likely that key employees will strike out on their own using the skills and experiences gained from their current employer to compete against it.

Many small business owners struggle to retain key employees, especially those with the ability to drive revenue. Small businesses target competitors to recruit proven talent away for higher compensation. The medical and legal professions frequently face key employees departing to join a competitor’s practice or to open their own solo practitioner’s office. In the medical profession, an unprecedented number of nurses and doctors are looking to leave their current jobs. A recent industry survey conducted by the Mayo Clinic reported one in five physicians are planning to leave their current practice within the next two years.

Finding unique ways for small businesses to retain key employees often requires a creative and collaborative approach. Working with the company’s attorney and CPA, a well-informed financial professional can offer the business owner an affordable and compelling incentive plan for the key employee to stay. Bringing clarity to all involved, the company can strategize about its future knowing the key revenue contributors will remain engaged in the business. The end result is a plan that spells out the obligations of the business owner and the key employee and establishes the financial professional as a trusted business advisor.

Key employee bonus and incentive plans can be very flexible. Because they are funded with non-qualified money, and not subject to ERISA guidelines, the small business owner can offer an individual key employee specific terms focused to meet their particular needs. If the business owner has more than one key employee, they do not have to offer the same bonus or incentive structure to both key employees. Rather the business owner can craft each plan with unique features tailored for the individual key employee.

Take the example of a medical clinic trying to attract and keep medical professionals. Competing against large medical conglomerates with bigger budgets and more benefits is difficult for a smaller medical provider. One strategy is to offer the key employee a plan that sets aside a percentage of cash equal to the revenue they bring to the company into a life insurance policy that will pay out to the key employee if they stay for a certain number of years, for example 10-15 years. The life insurance policy and plan can be structured to provide the key employee’s family with death benefit protection in case of an unexpected early death. The company can also keep a portion of the death benefit in case of death of the key employee which the small business owner can use to recruit a new replacement, or to replace some of the lost revenue related to the key employee’s passing. When structuring the plan, the terms can state that if the key employee leaves before a vesting period of 10-15 years, for example, then the company retains the value of the life insurance policy, and the cash value account can be immediately used to recruit a replacement. This structure offers a clear incentive for the key employee to stay while at the same time creating a plan to protect the small business from loss.

Another plan can be structured to attract newly graduated medical professionals with a plan to assist paying off their education debt. According to 2022 data, approximately 73 percent of medical school graduates have education debt, including premedical and medical school debt, averaging roughly $250,990 per graduate. Incentive and bonus plans using life insurance to help new graduates repay education debt can be a successful strategy to attract and retain key employees.

These solutions are not specific to the medical profession and can be used in any industry. The key is knowing how to engage the small business owner in a meaningful discovery conversation to learn of their challenges and goals. Spending time to understand the owner’s specific situation before offering any solutions will garner trust and a willingness to explore solutions. For these situations, fact finders are just the beginning, and often more than one conversation is needed to fully understand the business owner’s perspective. As the financial professional, the next step is to ask questions and dive deeper into the current circumstances and future goals for the company and its owner. There can be more than one solution depending upon the priorities of the business owner. If new to life insurance and the benefits a properly structured policy may offer, it is important to learn which features best support the plan obligations before making any recommendations. It is also necessary to be able to partner with the business owner’s attorney and CPA to collectively explain to the business owner the plans structure and how the life insurance policy supports the benefits being provided to the owner and key employee. And finally, choosing the right life insurance contract and properly funding the contract to meet the business owner’s needs is critical to the plan’s success.

For small business owner’s in any industry or profession, the ability to attract and retain key employees is essential. Using non-qualified incentive and bonus plans funded through life insurance, a small business owner can find new and unique ways to compete in the marketplace for talent.

Reference:

  1. Sinsky MD, Christine, Brown PhD, Roger, Stillman MD JD, Martin, Linzer MD, Mark. Covid-Related Stress and Work Intentions in a Sample of US Health Care Workers, Dec 08, 2021 https://www.mcpiqojournal.org/article/S2542-4548(21)00126-0/fulltext.
  2. Hanson, Melanie. “Average Medical School Debt” educationData.org, November 22, 2022, https://educationaldata.org/average-medical-school-debt.

Employee Loyalty Using Life Insurance And The Stay Bonus

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Today, of the more than 33 million small businesses in the United States (defined as having less than 500 employees),1 the majority (approximately 24.2 million) are family-owned.2 One significant challenge for any family-owned small business is creating a successful plan to transition ownership from one generation to the next. This struggle has plagued family-owned small businesses for decades, with only an estimated 19 percent of family-owned businesses successfully transitioning to the second generation of ownership.3 Most certainly, the most significant reason for these failures is the lack of a tailored, documented, and communicated succession plan.

For many years, I have had the pleasure of working with some of the most innovative and dedicated small business owners across the county. My experience has taught me to ask a few very important questions during my discovery interviews with business owners. What am I looking for? Primarily, I am exploring whether the next generation is ready, willing, and able to take on a leadership role within the business after the matriarch or patriarch is no longer at the helm.

Past mistakes in succession planning for family-owned small businesses leave an inexperienced and overwhelmed second generation faced with losing the family legacy simply because they were not ready. My questions to the business owner focus on other members of the organization that are significant to the company’s ongoing success. They can be other family members or non-family members. I am looking for key contributors that know and run the day-to-day operations and know the business inside and out. These key employees need the incentive to stay with the company after their leader is no longer involved in the business.

My target planning opportunity is to create a “stay-bonus” structure. This would be launched while the matriarch and patriarch are still actively involved in the business. The stay-bonus is funded using life insurance that has a death benefit payable at the death of the owner to generate enough financial security for the key employees to stay through a potentially bumpy transition. The written stay bonus agreement requires the business to make payments to the key person who remains with the business and effectively achieves the target performance levels each year after the original owner’s death. Making the performance targets part of the stay-bonus agreement keeps the expectations front and center each year for everyone involved. The stay bonus helps to ensure the key employees continue the business until the second generation is ready to take over.

Here is a common life scenario I see that fits for a stay-bonus plan. Say there’s a successful family-owned small business run by one parent, and their desire is to transition the business to their child or children. However, for whatever reason, the next generation’s age or inexperience makes him or her not quite ready to take over. The business has one or more key employees that play a significant role in the day-to-day and strategic operations of the company.

The key employees typically have worked for the business for several years and are loyal to the owner. In some cases, if the business owner dies, the key employees will not stay with the company and the second generation will face significant challenges keeping the business running without their parent and key employee contributions.

Using a key person stay-bonus structure, the new second-generation business owner can afford to pay significant stay bonuses each year until they gain the knowledge and experience needed to run the business successfully. The stay bonus plan includes specific business targets that must be reached for the bonus to be paid.

Additional benefits of the stay-bonus structure include adding cash flow to the business at a critical time when the owner passes away. The additional cash flow adds stability to the business which helps with any other debt owed by the business and can help prevent those debts from being called by a lender, especially if the deceased owner had personally guaranteed the loans. The business also has the benefit of taking a tax deduction for the stay bonus paid to the employee, even though they are using the income tax-free life insurance proceeds to make the payment.

My experience has led me to find that business owners react positively when they are presented with a way to give a few more years for the second generation to develop professionally and prepare for leadership. They take the opportunity to honestly assess the ability of their son or daughter to successfully run their business, as it is challenging for the first-generation business owner to consider the downfall of their life’s work simply because the second generation wasn’t ready. Offering more time for transition, which statically improves chances of success, is a welcome option.

There are other important strategies to use when working with a small business owner, which includes partnering with their CPA and attorneys to work together to solve concerns. It is also important to structure the life insurance policy to supply enough death benefit to meet the company’s needs.

In all cases, bringing awareness to those running family-owned small businesses so they can make informed choices about succession is a worthy conversation.

Reference:

  1. https://www.zippia.com/advice/small-businesstatistics/#:~:text=There%20are%2033.2%20million%20small,to%20the%20COVID%2D19%20pandemic Updated Feb. 9, 2023.
  2. https://familybusiness.org/content/measuring-the-financial-impact-of-family-businesses-on-the-US-ec.
  3. https://hbr.org/2022/09/how-to-prepare-the-next-generation-to-run-the-family-business.