Thursday, December 26, 2024
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Luke Cosme

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Luke Cosme is senior vice president, chief sales and marketing officer at Mutual Trust Life Solutions, where he manages the company’s distribution and sales development and support efforts. Cosme joined Mutual Trust in February 2014 after serving for a decade as sales vice president at North American Company for Life and Health, where he was responsible for the recruitment and development of MGA relationships, sales strategies and case placement. Cosme started his career at North American in 1997 after graduating from the University of Illinois at Urbana-Champaign, where he majored in economics. At North American, he held positions as sales director, financial institutions, and worked in client services before being promoted to sales vice president in 2004. Cosme can be reached at Mutual Trust Life Solutions, 1200 Jorie Boulevard, Oak Brook, IL 60523. Telephone: 800-323-7320, ext. 5300. Email: [email protected].

Mutual Trust Life Insurance Company 2021 Carrier Forecast

Continuing Momentum

A year ago in this space, I wrote an article titled “Relax, Things Are Better Than You Think”. At first glance, it appears that didn’t age very well, coming at the dawn of a year that has challenged us more than any in recent memory. The phrase “famous last words” comes to mind. However, with the benefit of hindsight, a closer look tells a story that isn’t quite so discouraging. While 2020 has not been the year that any of us planned or hoped for, it has revealed the character and the significance of the industry in which we all work. Despite the myriad headwinds that we faced, we still kept our promises to those families that lost loved ones. We still provided funds to those that lost their jobs or saw their hours at work cut back. We founds ways to make it easier for prospective clients to purchase our products and get the protection that they need. I’ve never been prouder to be a part of our industry because this is what we do, no matter the challenge.

For Mutual Trust, the key to meeting that challenge as we look forward is a concept that we call Continuing Momentum. We chose it because the concepts of momentum and motion are almost universally recognized and also because it is an excellent metaphor for what we have done the last few years and what we will do going forward to make life easier for you and for your clients.

In physics, momentum is the quantity of motion of a moving object, its mass times velocity. What I want you to do is to think of that object as your business and remember that momentum can either be positive or negative. For a visual, think of a Newton’s Cradle, that device that you may have seen on someone’s desk with a number of spheres tied to strings that swing back and forth. Newton’s Cradle is the best physical representation of the conservation of momentum, which says that the total momentum of two objects before a collision equals the total momentum of the two objects after the collision. If you pull back one sphere and let it go, one sphere will shoot off the other side. If you pull two spheres back and let go, two spheres will shoot off the other side, and so on. For our purposes here, think of the cradle as your business and the spheres as the various components of your business.

The first sphere is prospecting and relationship building. This is what starts the process. The second sphere is product and the third sphere is new business and underwriting. This is the point where outside influences can start to have an effect because now your carrier partners have entered the picture. The next sphere is commissions. This is your top line revenue and your source of capital to invest in your business. The last two spheres are functions that are not thought of as often, but are equally important because they can have a dramatic influence on the direction and momentum of your business. Each of these components (spheres) relies upon the force and influence of the others. The positive momentum of excellent prospecting and sales skills can be tempered by poor new business and underwriting service. On the other hand, superb policyowner service by the agent and the carrier can generate positive momentum for prospecting. What all of them has in common is that none of these works without the initial action of you, the agent. As our Chairman often says, nothing happens at an insurance company until an agent submits an application.

So, what does Continuing Momentum mean to Mutual Trust? For us, it means continuous improvement. In a year that challenged the basics of our business, working to get a little bit better every day went a long way. We introduced our Tele-Med Underwriting program and remote application process in April. We rolled out The Time Is Now incentive to provide a revenue boost in lieu of our Summit Conference in the second half of the year. We increased the Tele-Med Underwriting limits to $500,000 in July and to $1,000,000 in December. We introduced our Agent Resource Center in October, putting all of our marketing materials, webinars and videos in one place—a one stop shop for everything that you need to market and sell Mutual Trust products.

As we move into 2021, we are Continuing Momentum with additions and improvements to our portfolio of riders. We will introduce our fully automated, end-to-end e-app process, easy-@pp, this spring and we will continue to look for ways to get better, every day. Because Continuing Momentum is not a destination, it’s an on-going journey. It’s about making it easier to do business, to minimize friction and keep your business in motion. It’s about help and support to maximize the positive momentum of your business. It’s about consistency, so that you can be confident that the expectations that you have and the expectations that you have set for your clients will be met.

Thank you to all of our valued distributors for your incredible efforts in an unprecedented year. We met challenges we could not imagine that we would face and made it through. Now, it’s time to look ahead. Throughout 2021, look for Newton’s Cradle and the Continuing Momentum banner to see what Mutual Trust is doing to get better and to make life easier for you and for your clients. [LC]

Protect Your Family Now; Create A Legacy For Later

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Often the subject of Legacy Building leads to a discussion of a single premium solution and understandably so. For many of us, the focus throughout our working lives begins with getting life started. Then we move to supporting our families, paying for college and saving for retirement. The concept of having extra money at some point that we want to leave to our children or grandchildren is a possibility, but not necessarily one for which we plan. The hope is that we have planned well and made good decisions so that, at some point, we’ll discover that the possibility of leaving that legacy has become a reality. When that occurs there is nothing easier than single premium life to accomplish that goal.

However, what if there was a way to increase the likelihood of that possibility becoming reality? What if we could guarantee it? Even better, what if we could accomplish all of that by using the same dollars that the client is using to protect his or her family today?

Let’s say that we have a client who is 50 years old. He’s in his prime earning years now and on track to retire at 65. His kids are in high school, college, or maybe he has one or two in both. He’s doing well, but he still has 15 years of income, five to 10 years of tuition and a retirement to protect. The bottom line is he needs more life insurance. I would be willing to bet folding money that there are a lot of clients out there in this age range that are facing a similar situation.

There are a lot of potential solutions for these clients as well and most of them will accomplish the goal of getting the client to retirement with those very important needs protected. But what if we could do that and more? What if we could help the client protect his family now and create a legacy? Not only is it possible, but it could be guaranteed, using participating whole life with a Reduced Paid-Up (RPU) option. This feature, found in most participating whole life policies, allows the client to use the cash value in their policy to have a guaranteed paid-up death benefit that remains in force for the rest of the client’s life. The paid-up policy acts just like a single premium whole life policy from that point forward. The client has no more premiums to pay, but the guaranteed cash value continues to grow and the policy continues to have the ability to earn dividends which can further increase the cash value and the death benefit. The client now has a legacy plan that leaves an income tax-free death benefit for his kids and guaranteed cash value that he can access in case of emergency at any time (specifying the cash value can be used pre or post RPU is important). All using the same policy and the same premium dollars that were used to protect his family before he retired!

Let’s see how this works. Using the same scenario from earlier, our 50 year old client purchases a $500,000 participating whole life policy for $9,465 per year. Should something happen to him between now and retirement, his family gets $500,000 to help pay tuition, replace income, etc. However, because he’s using participating whole life, there is more to his life insurance policy than just the death benefit. He also has guaranteed cash value and guaranteed cash value growth that provide additional “living benefits” that he can rely on if needed. For example:

  • By year three his guaranteed cash value is increasing by an amount greater than his premium paid. In other words, his premium is paying for his death benefit and contributing more than $9,465 to guaranteed cash value growth every year.
  • Cash surrender values at years five, 10 and 15 are more than $31,000, $81,000 and $140,000, respectively. Remember, there are no surrender charges with whole life, so the client has access to every dollar of that surrender value at any time.
  • When the client reaches age 65, he has paid $141,975 in premium and has cash surrender value of $140,782. The net cost of his life insurance coverage for those 15 years is $1,193–total! By any measure, that’s a great deal.
  • The cash value of his whole life gives him options when he retires. He can keep paying premium and continue his policy as is. He can surrender his policy and get almost all of his money back, as described above. He can elect to pay his premium from policy values and continue his death benefit without having to pay more out of pocket. Or he can elect an RPU option and create a legacy for his family.

In short, cash value means flexibility. With participating whole life, however, it can also mean leaving a legacy. The Reduced Paid-Up option for this client will take his cash surrender value of $140,782 and create a paid-up, guaranteed death benefit of $282,500. Not only does that mean no additional premium but, because he has a participating whole life policy, the death benefit and cash value will continue to grow and can continue to earn dividends which can accelerate that growth.

Using the same premium dollars and the same policy that protected his family before he retired, he is able to create a tax-free legacy for his children and grandchildren.

In summary, our 50 year old client can purchase $500,000 in whole life insurance death benefit to protect his family and his income for net cost over 15 years of $1,193. He can then create a legacy, guaranteed for life, of more than $280,000 for his children and grandchildren for no additional premium! The best part is that few clients, if any, know that this is even possible. That’s a conversation worth having. That’s whole life insurance for a client’s whole life!

Knowledge And Expertise

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Generational conflict is a time-honored tradition in our society. To some extent, every generation believes that the generation that follows has it a little easier than they did and shakes their collective heads at the younger generation’s priorities, decision-making, way of thinking and especially their taste in music. As with most things in life, this is a dynamic and ironic cycle because everyone in an older generation used to be the “they” at which they find themselves shaking their heads. Put another way, my belief that U2 is the greatest band of all time mirrors my dad’s belief that it is The Beatles and my daughter’s belief that it is Taylor Swift. While this can be the basis of many good-natured arguments, it can also be the basis of misunderstandings, as we might assume that our priorities, decision-making and way of thinking is the right way, or even worse, the only way. This is especially true when it comes to perceptions and understanding of finances. To truly be of value to younger generations, we need to understand the issues that most concern them, their expectations and their ultimate goals, while accepting that those may be different than our own.

Perhaps no generation has been analyzed, dissected and, in some cases, unfairly ridiculed more than millennials, who provide the very best example of what I described. If as much time was spent gaining an understanding of their perspective, then the enormous opportunity that they present to our industry could be realized. The question is how we get there. I don’t profess to have all the answers, but I would like to posit a theory and a potential sales opportunity using whole life insurance.

A survey was done a couple of years back that compared and contrasted the priorities and saving habits of millennials with those of Generation X and the Baby Boomers. I think it produced some interesting insights that are worth exploring.

Millennials are more conservative as investors than either Gen X or Baby Boomers because of the 2008 recession and the impact it had on their parents and on them. There is almost a post-traumatic stress reaction because it may have impacted them just as they were beginning their careers or it may have impacted their parents’ ability to pay for college. This subsequently impacted them because of the stress that they saw it place on their parents and because of the student loan burden that many of them took on to finish school. Either way, the fear of what could be lost weighs heavily on their decisions.

This manifests itself in their investing behavior as, on average, they allocate one-third less to equities than Gen X or Baby Boomers, but still expect higher returns. While this may seem incongruous to many of us, that frankly doesn’t matter. Gaining an understanding of that perspective and tailoring our potential solutions to meet that expectation is what matters.

“Long term” has always been a relative term, but even more so in the case of these younger investors. I have always considered long term to be decades or retirement age. For two-thirds of those surveyed, “long term” was defined as less than five years.
Another interesting insight of the survey was that millennials keep about 25 percent of their assets in cash versus 17 percent for Baby Boomers (there was no result given for Gen X). Unobstructed access to their money is important to them and an important point to keep in mind as we look at options.

Finally, and most importantly for our purposes here, millennials have access to information. The internet and the world are at their fingertips. What they want and what they value is access to knowledge and expertise. In other words, they have the information but need help with what to do with it. This is where our opportunity lies.

Let’s take a 35 year-old man with a young family and a good job. He needs life insurance and he’s in good health, so obtaining it at a good rate is not a problem for him. What is the kind of policy for him? Right off the bat, many would suggest a term policy or a long term guaranteed UL, as they potentially give him the most death benefit for his premium dollar. But do these products meet his expectations? Two observations from our survey suggest that the answer may be no. First, for our client, long term is not 20 years, or to age 100. He’s looking out about five years. If he decides to go in another direction, do those products offer an exit strategy for him in five years? How about 10? With no guaranteed cash value, the answer is no. He can decide to stop paying, but he’ll get nothing in return and his policies will lapse. The lack of guaranteed cash value also informs our second observation. Our potential client likes to keep cash and wants to have access to it. No cash value means no access. Now, this is not to say that either of these options are bad for the client. On the contrary, the best life insurance policy is the one that is in force on the day that the client dies. An internet search will tell our potential client that and will also probably tell him that one of those options is cheap and easy to get. However, cheap and easy doesn’t mean right. It also doesn’t require an advisor.

Here is where knowledge and expertise can win the day for this potential client and for the advisor, simply by recognizing and addressing the observations made in the survey we discussed earlier. We’ll start with a solution that you may not have considered—participating whole life. A $500,000 death benefit policy for our 35 year-old male at best class will cost $5,030 per year. Yes, that is more out-of-pocket for the client than either of the solutions described previously, but does it still meet his expectations? Take a look

  • Our client is conservative, so guarantees will be appealing. Like term and long term guaranteed UL, participating whole life offers a guaranteed premium and a guaranteed death benefit.
  • Participating whole life also offers guaranteed cash value and guaranteed cash value growth. Why is this important? Because long term means something a little different to our client. With some participating whole life plans, the guaranteed cash value growth can exceed the premium paid as early as the third year. Our client will see tangible growth within that five year window.
  • He likes to have cash and have access to it. At the end of five years, he has more than $16,000 in guaranteed cash value. By year 10, he has over $40,000. In year 19, his guaranteed cash value exceeds his total premiums paid. Even better, he has access to every dollar of that cash at any time because participating whole life has no surrender charges.
  • Our client may be skeptical of the stock market as we described previously. However, he also expects a good return. Participating whole life can help here as well. Whole life does require more premium out-of-pocket than the other options, but in return it also provides cash value which the other options do not. In addition to the guaranteed cash value, participating whole life also may pay a dividend which can be used to further enhance the cash value growth. This is a significant benefit. If we take the difference in premium between the whole life policy and the guaranteed UL policy and invest it, the alternative investment would need to earn a 5.25 percent guaranteed, tax free return to match the guaranteed cash value in the whole life policy by year 30. When we include dividends, the return needed is a tax free 6.80 percent. I think that our client would agree that those are pretty good returns, especially in today’s environment.
  • Finally, the cash value and the cash value growth in whole life provide another benefit that the alternatives cannot—an exit strategy that allows the client to get something while they’re still alive. Our 35 year-old client may not be paying much attention to retirement at this point, so here’s a benefit that doesn’t require his attention until then. Thirty years down the road our client may decide that he doesn’t need to keep paying for his life insurance. His kids are grown, his house is paid for and he doesn’t need to worry about replacing income anymore because he’s about to retire. His whole life policy allows him to do just that. If he elects reduced paid-up, he will have a fully guaranteed, fully paid up death benefit of $496,000 for the rest of his life. Since he no longer has to pay his premium, it also frees up $5,000 per year that he can use for other purposes. If he also elects to receive his dividend as cash at that point, he’ll have more than $4,000 more per year that he can use for whatever he wants. That’s over $9,000 in additional disposable income that will continue to grow as the dividend grows. Death benefit and income? That’s a result that few solutions can match!

The best part about all of this is that the overwhelming majority of potential clients have no idea that a solution like this exists. That’s why they need you! They have all the information they could ever use at their fingertips, what they need is the knowledge and expertise to apply that information for something that works for them. For advisors and for clients, there’s never been a better time to take a new look at an old friend—participating whole life.

The Times They Are A-Changin’…Will Your Plans Keep Up?

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One thing 2020 has been good for, in addition to some great #Thanks2020 memes, is a change in perspective. Take the concept of work from home for example. For many, work from home began as a pilot with only a select few employees allowed to participate. There were corporate policies that governed when and how long it would be permitted. Employees may have had agreements and/or waivers that they had to sign to participate. In many places, work from home got the side eye because of the concern that people would be more distracted, less connected and less productive. Then 2020 stepped in and said, “Hold my beer.” Within days, employees were handed laptops, monitors and phones to set up shop in their dining rooms. We were more distracted, but often it was by the picture hanging on a co-worker’s wall rather than something in our new home offices. Fears about connection went by the wayside, as we were face-to-face with each other to an extent that we had never been while working in the office. Finally, the conversation around productivity quickly went from concern about less—to “holy cow!”—to preventing burnout—to making sure that people are taking time off. That change in perspective was as welcome as it was dramatic. It also serves as a cautionary tale. What we believed to be true yesterday may no longer be true today and we may not know it until tomorrow.

Given that new reality, the challenge for us is to put a plan in place that meets the needs of our clients today and tomorrow, and when, not if, their needs change. The first step in accepting that challenge starts with an honest discussion about permanent insurance. In the past, permanent was any product that could realistically and affordably provide coverage to age 100 and beyond. When juxtaposed with term insurance, the definition held—term insurance for if you die, permanent insurance for when you die. In this binary comparison, it makes sense that the permanent product costs more because it covers a permanent need. However, when we view that justification through the #Thanks2020 lens, it doesn’t hold up the way it used to. When literally everything in our lives can change in an instant, the idea of permanent becomes a movable feast, something that has to move with us as we go through life. Likewise, our permanent insurance solutions need to be flexible enough to move with our changing needs as we go through life. If we are paying for life insurance for when we die, it has to be there when we die. Unfortunately, some of the solutions that we market as permanent today do not measure up.

A guaranteed premium is important, but that alone does not make a solution permanent, even if the premium is guaranteed to age 100. What if the client is furloughed from work and can’t pay the premium for a couple of months? For a year? Is there a safety net that she can rely on to keep her coverage in force? Without non-forfeiture options, like automatic premium loans, the answer is probably no. If the policy does have an option to take an automatic premium loan, then the client can take a loan against the policy cash values to pay the premium and continue the coverage. When she is back at work, she can continue her premium payments, repay the loan, do both, either or neither. The point is that she has options that don’t lapse the policy. That’s a permanent solution. If a temporary change in a client’s income leads to the other permanent policy lapsing, is it really a permanent solution?

A guaranteed death benefit is important, but that alone does not make a solution permanent, even if the death benefit is guaranteed to age 100. Let’s take 2020 and move it 22 years into the future. Your client is thinking about retirement. The permanent insurance policy that he bought from you has served him well, but his kids are grown, his house is paid off and he no longer needs to protect his income for 20+ years. He doesn’t need $1 million in death benefit anymore and he doesn’t want to pay for $1 million in death benefit anymore. What are his options? If the policy that he bought from you doesn’t have guaranteed cash value, then he only has two options if he wants to get anything out of the last 22 years of premium payments:

  1. keep paying premiums
  2. die

If the policy he bought from you does have guaranteed cash value, then he has a bunch of options:

  1. Surrender the policy for the cash value and probably get back most, if not all, of what was paid in premium.
  2. Use the cash value as a single premium and buy a reduced face amount that’s guaranteed for life with no additional premiums.
  3. Pay the premium from policy values and keep the same face amount for as long as the cash value will last.
  4. Start taking income from the cash value and keep the policy in force.

The point is that the client has options that meet his changed needs and provide additional value for the premium payments that he made for the last 22 years. That is a permanent solution. If the other supposed permanent solution can’t provide even one acceptable option to a completely predictable change in the client’s needs, is it really a permanent solution?
Reasonable people can disagree, but in the two situations described here the answer to, “Is it really a permanent solution?” is no. If permanent insurance is for when, not if, the client dies, then permanent insurance needs to provide options for when, not if, the client’s life changes. Guaranteed premiums and guaranteed death benefits do not provide a true permanent solution without the safety net of guaranteed cash values and non-forfeiture options. What does provide a true permanent solution? Participating whole life. Guaranteed premium? Check. Guaranteed death benefit? Check. Guaranteed cash values? Check. Options for when a client can’t pay now or can’t pay at all? Check.

The times they are a-changin’ and we need to be able to change with them. Now is the time to take a new look at an old friend—participating whole life. Remember, life is uncertain. Whole life is guaranteed.

Life Is Uncertain. Whole Life Is Guaranteed.

Surreal. Like a movie. Like a dream. Eerie. Scary. It is a good bet that each of us has used one or all of those to describe the situation that we find ourselves in today. We have dealt with crises before, but this time not only feels different, it is different. During the financial crisis, we were afraid of losing our jobs, our homes, and our savings. We feared for our financial futures, but we didn’t worry about a run on the grocery stores. After 9/11, we were afraid that someone wanted to do us harm because of where we were born and what we believe, but we didn’t have to fear the neighbor walking on the same side of the street. Each of these crises involved degrees of uncertainty, financial and political for sure, but not existential. That is what is different this time. Now the unknown can affect our health and that of our families and our friends. It can come from anywhere, so the best thing we can do is stay apart when every instinct we have is to hold each other closer. That’s a lot of uncertainty to handle.

I remember a line from an episode of the television show The West Wing. The President was trying to quantify the potential impact to the beef industry and the U.S. economy of a possible incidence of Mad Cow Disease in a single cow. Though it was only one potential case out of millions of head of cattle, the effect would ripple through the U.S. economy because of the uncertainty it would cause in a crucial part of the food supply chain. “The most costly disruptions always happen when something we take completely for granted stops working for a minute,” he said. Does that not perfectly describe our last several weeks? We had grown accustomed to record-setting markets, record-low unemployment, fully stocked grocery store shelves and all the toilet paper that we needed. Uncertainty around our ability to diagnose and treat COVID-19 upended all of that in a matter of days. That uncertainty rippled through the economy and manifested itself in every grocery store in every part of the country. When faced with uncertainty people try to find something certain, something they can control. In this case, it was stocking up on groceries and, yes, toilet paper.

So what does whole life insurance have to do with all of this? A little bit of certainty. Before COVID-19 there were still many things out of our control, both good and bad. In our new world, when it seems as though there are so many more things out of our control and not many of them are good, isn’t it incumbent upon us to try to help people find a little bit of certainty? For the clients who have purchased a whole life policy, that is exactly what they have.

Certainty in premium. Whole life premiums are guaranteed. Your client can take comfort in knowing that the company cannot increase their premium or the cost of their coverage. Additionally, whole life policies come with non-forfeiture options that keep the policy inforce if your client cannot pay their premium. Most policies offer a number of options to meet different client needs:

  • Premiums can be paid from policy cash values.
  • Automatic Premium Loan—As the name suggests, a loan against the policy cash values is taken to pay the premium.
  • Extended Term Insurance—The policy cash value is used to purchase term insurance for the death benefit amount.
  • Reduced Paid Up—The policy cash value is used as a single premium to purchase a paid up policy.

Certainty in cash values. Whole life policies not only provide guaranteed cash values that the client can access at any time for any reason, they also provide guaranteed cash value growth. Every year. The schedule of guaranteed cash values and guaranteed cash value growth is written into the policy and is not subject to interest rate changes or the performance of a market index. If your client pays the premium, the guaranteed cash value grows. Every year. Zero is not your hero when you can have guaranteed growth!

Certainty in death benefits. Whole life death benefits are guaranteed. As long as your client pays the premium, the death benefit is guaranteed to stay in force regardless of changes in interest rates or the performance of a market index.

Certainty in performance. With premiums, cash values and death benefits all guaranteed, your client knows exactly what they will have today, tomorrow and every day. In fact, the only way your client’s policy can change is if the company pays a dividend, and then it changes for the better! If your client elects to have dividends purchase paid up additions, which many clients do, the result is an increase in the guaranteed cash value and the guaranteed death benefit. Those increases are guaranteed for life!

The guarantees in whole life provide your clients with certainty. They know their coverage will be there. They know what it will cost. They know what their cash value will be and they know that they can access it. Whole life can be a valuable part of any financial plan because of the certainty that it provides even when the things that we take for granted stop working. Life is uncertain. Whole life is guaranteed.

Mutual Trust Life Insurance Company, A Pan-American Life Insurance Group Stock Company 2020 Carrier Forecast

Relax, Things Are Better Than You Think

Last December there was an excellent article in The Washington Post by Arthur C. Brooks. The title of the article caught my eye as I was scrolling through my newsfeed—The World Is Doing Much Better Than The Bad News Makes Us Think. Encouraged to find positive news, I read it and shared it with friends and family, thinking that others might be in need of an uplifting read as well. In short, the article talked about how, as a rule, we tend to believe that the world is getting worse, when it actually is getting much better. The author posits that this is a result of eons of evolution that draw our attention to negative stimuli as a means of survival. We like nice things, but “bad things can be deadly, so [we] focus on them.” That attention bias applies to news as well, so since negative news = attention = clicks/ratings = revenue, it’s easy to see why we view the world through an unnecessarily negative lens. As an aside, I recommend the article, as it does have an uplifting message and some welcome good news. The reason I bring it up here is that the same bias applies to news about our industry. And much like the world around us, things are actually getting much better, despite all the clickbait to the contrary. In fact, as we head into 2020, things really are better than you think.

We have more and better product offerings than at any point in our industry’s history. Carriers spent most of 2019 repricing, redesigning and filing their product portfolios to incorporate the 2017 CSO table. This was not only an enormous undertaking by the carriers, but also by the state Departments of Insurance, which had an avalanche of product filings to review in a relatively short period of time. As is always the case, our industry stepped up and our clients benefitted. They now have access to updated products that often provide more death benefit for their premium dollar, while still providing cash value for flexibility and valuable living benefits for the “what ifs.” Yes, some cash value driven policies saw some marginal decreases, but the overall value that many of these policies provide has never been greater, the opportunities for distributors have never been more plentiful and our industry’s core mission—to help people at the worst times in their lives—has never been more fulfilled.

We are helping more people than ever and have a potential impact on society that is second to none. According to the 2019 ACLI Life Insurers Fact Book, Americans purchased $3 trillion of life insurance death benefit in 2018 and total life insurance coverage in the United States at the end of 2018 was almost $19.6 trillion. Individual life insurance comprised over $12 trillion of that total. While the numbers in 2018 were down slightly from the previous few years, that total is staggering and its potential impact cannot be overstated. However, that’s just the tip of the iceberg. For example, in 2018 alone, in addition to paying $80 billion in death benefits, life insurers also paid $35 billion in cash surrenders and $15 billion in dividends to policyholders. When you include annuity benefits and health insurance benefits paid by life insurers, it’s clear that our industry does a lot of good for clients, for communities and for society as a whole. I have said for years that one of the reasons I love my job is that, most days, the work I do is going to help someone I don’t know and will never meet. That’s a great reason to get up in the morning.

We are getting more efficient every day. Not a day goes by that we are not reminded in some form about the challenge of a persistent low interest rate environment. It puts pressure on yields, which in turn puts pressure on product pricing, which in turn puts pressure on sales teams and on distributors. How will we survive? The way we always have—through innovation and increased efficiency. I know that “innovation” and “insurance” aren’t words that we would normally place in the same sentence, but we innovate in our own way. That may sound sarcastic, but it really is not. Sure, innovation in insurance used to be illustration software on floppy disks, but this isn’t your parents’ insurance industry anymore. State-of-the-art administration systems that enable e-application processes and automated underwriting processes are becoming the norm, increasing efficiency in the home office and the field and improving the customer’s experience. All of these came from the need to lower costs, improve profitability and make our products easier to buy. We constantly hear that no one has ever seen an interest rate environment like the one we have now. I would also bet that there was a time when no one thought that we would get to a point where a client could get a fully underwritten policy at preferred best rates without a blood test and medical records. So, low interest rates will continue to apply pressure on carriers, on product pricing and on distribution? Good! I can’t wait to see what we think of next!

I am just as excited about the prospects we have at Mutual Trust. We put our product plan for the 2017 CSO in place more than two years ago, introduced our first 2017 CSO product in October 2017 and haven’t stopped introducing new and improved products since. The result is the best and the broadest portfolio of products that we have ever had—all filed, approved and ready for sale with months to spare. We are using that portfolio to help more people than we ever have as well. In fact, in addition to record growth in sales in 2019, we also set a record for the highest amount of death benefits issued in our company’s history. You better believe that we are celebrating both! Finally, our efforts to improve efficiency never end. 2019 brought the first automated underwriting program to Mutual Trust. 2020 will bring an improved licensing and contracting process, an e-application process and another new, competitive product for our clients and distributors.

Thank you to all of our valued distributors for a record-setting 2019! Here’s to another great year in 2020—it’s going to be even better! [LC]

Joy And Pain

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Most athletes will tell you that the pain of losing is far greater than the joy of winning. Pat Riley, the legendary coach and team executive, said it even more succinctly: “There’s winning, and there’s agony.” This is a psychological concept called loss aversion that was first posited in the 1990s by Nobel Prize winning economist Daniel Kahneman and his research partner, Amos Taversky. Kahneman used to do an experiment with his students called the Coin Flip Scenario. He asks a student if he or she wants to flip a coin. If it lands on tails, then the student pays him $10. If it lands on heads, how much would he or she have to win to make it a worthwhile gamble? For most people, they would have to win at least $20 to make the bet. In short, the pain of losing $10 can only be offset by the possibility of winning an amount much greater than $10. This is because, for most of us, pain is more acute than pleasure.

This same result plays out over a wide variety of situations, including personal finance decisions. This is why diversification is so important and a core part of every good financial plan. However, even in something as seemingly straightforward as diversification, there are differences of opinion. For some diversification is finding a good potential return and layering it with a great potential return. This is the “if some is good, more is better” approach. This can work in some situations, but, if the two options are closely correlated, you’re really not protecting against the downside risk. You’re really just trying to maximize the positives and hoping to weather the storm when things don’t go your way. However, if we believe that diversification is more about risk management, then our approach should be one of mitigating negatives rather than maximizing positives. In life insurance, I would suggest that putting all of your client’s money into one type of product is closer to the former than the latter, even if you have multiple index options from which the client can choose. To truly diversify your client’s plan you need to look at more than one product. Much has been written in these pages and elsewhere of the power of indexed universal life, so for this article I’m going to talk about the benefits of looking at whole life, not as an alternative, but in conjunction with an IUL.

The First Day is the Worst Day
A whole life policy provides guaranteed cash value growth each and every year. That means that regardless of market conditions, interest rates or company decisions the client sees an increase every year. In addition to the guaranteed cash value growth, whole life also provides a non-guaranteed element—dividends. While dividends cannot be guaranteed to be paid, the impact that they have on the policy, once paid, is guaranteed. If the client elects to use dividends to purchase paid-up additions, then both the guaranteed cash value and the guaranteed death benefit of the policy increase. That means that those increases can never be taken away. In an IUL the potential for increases in cash value is potentially significant, but it is not guaranteed and can be more or less than what is illustrated. If the return is less, or potentially zero, the cash value in an IUL can also potentially decrease as cost of insurance charges are applied. For a client that is concerned about seeing her values potentially go down or even stagnate for a period of time, whole life can be a solution. If a portion of her money goes into whole life, then that portion will either grow exactly as illustrated on the guaranteed side, or if a dividend is paid, will look even better. In short, with whole life the first day is the worst day her policy will ever have. If anything changes, it changes for the better.

Guaranteed Contribution
The most important part of any financial plan is the money that goes into it. That is especially true for insurance. If the client can’t pay the premium, then the plan won’t work as promised regardless of interest rates or market performance. So what happens if your client becomes disabled and can’t afford to pay their premiums? Most IULs offer a Waiver of Monthly Deduction rider, which is valuable, but doesn’t guarantee that the premium is paid. Rather, it waives the costs that are deducted, so while the cash value won’t decrease due to cost of insurance charges, it also won’t grow as planned because the premium isn’t being paid. Again, for a client who is concerned about seeing her values stagnate in a vehicle that she planned to use for retirement income, whole life can be a solution. With the Waiver of Premium rider on whole life every dollar of the client’s premium into their base whole life policy continues to be paid. Many companies also have a Disability Benefit rider that will waive some or all of the additional premium being paid into a paid up additions rider. This means that, if a client becomes disabled, the portion of her retirement savings that she allocates to whole life continues to be contributed just as if she were paying it herself. In short, with whole life you not only guarantee the cash value growth, you also can guarantee the contribution.

The moral of this story is that our conversations should not be whole life or IUL. The choice shouldn’t be binary, especially when we consider the concept of loss aversion—the pain of losing is far greater than the joy of winning. Whole life ensures that some portion of your client’s plan is guaranteed to grow, even if the client becomes disabled. So to truly diversify your client’s plan and mitigate those negatives, we should be talking about whole life and IUL.

Mutual Trust Life Insurance Company, A Pan-American Life Insurance Group Stock Company 2019 Carrier Forecast

What’s Your Story?
When we speak with agents and agencies about their growth goals, the number is usually in the 10 to 20 percent range. Yet LIMRA projects that life insurance sales will grow by only two percent in 2018 and, through November 2018, MIB said that application activity was actually down 0.9 percent in 2018. In what is a slow growth industry by any measure, it is difficult to reconcile those expectations with the results that we are seeing, which begs the question: How do we get the growth that we need from a market that is barely growing at all? I think that we need to begin with the story that we tell.

For many years now, the stories that many in our industry have told sound remarkably similar. “Zero is your hero.” “Market upside with no market downside.” “Guaranteed death benefit for the cheapest guaranteed premium.” Make no mistake—those are good stories and they have value for the client and for agents, but when everyone is telling some version of the same story it’s hard to stand out. From a client’s perspective you sound like the three financial advisors that were there before you and the three that will follow you. The same applies to an agency trying to recruit agents. You probably do have a great marketing system and some of the best products in the marketplace, but so do the three agencies that called before you and so do the three that will call after you. It’s hard to differentiate yourself under those circumstances. It’s also hard to grow.

One way to stand out is to tell a different story. One way to tell a different story is to add different products to your offering as well. This is where Mutual Trust can help. We are The Whole Life Company and our competitive portfolio of participating whole life products brings a lot of new stories to tell.

“The first day is the worst day.” Whole life provides guaranteed cash value, guaranteed cash value growth and guaranteed death benefits. Those are contractual guarantees and not dependent upon interest rates or market returns or caps or participation rates. What your client sees in the policy is what they get. The only way it can change is if the company pays a dividend and then the policy changes for the better. For the client that uses the dividend to purchase paid up additions, that dividend increases the guaranteed cash value and the guaranteed death benefit. When’s the last time you saw a client’s policy increase on the guaranteed side of the ledger? With whole life, the first day of your policy is the worst day it will ever have. How many of the products that you currently offer can say the same thing?

“Instead of whole life or IUL, why not whole life and IUL?” There’s a quote that has been attributed to Aristotle: “Probable impossibilities are to be preferred to improbable possibilities.” This piece of advice was for writers and poets on how to elicit the very best emotional response from their audience. In short, reasonably believable stories are better than those that, while not impossible, are highly unlikely to happen. When put another way, the same concept can elicit a positive emotional response from many of our clients: The probable is preferred to the possible. These clients, who are looking for something that’s guaranteed (the probable), have instead been presented only “market upside with no market downside” or “zero is your hero,” as if those are contractual guarantees and there is only a binary choice to be made. When you use both whole life and IUL, you have a plan that grows when the market is down (whole life guarantees) and a plan that can take advantage when the market is up (IUL returns).

“Are you 100 percent sure that you’re going to have a great retirement, or do you have some doubt?” There is no shortage of retirement savings and distribution options in our market. Many are excellent and provide value to our clients, but most have one thing in common: They do nothing to address one of the biggest obstacles to all retirement savings plans—debt. Do you have clients or agents that would be interested in a program that helps clients tackle their debt, that significantly decreases the amount of interest that they pay and that captures the interest they do pay to make it work for them? We have a program and a product that will help your agents and your clients do just that.

“The Power of Renewals.” Many of the most successful agents in our business got into the business because of the possibility of ongoing income from their renewal streams. However, many agents today are earning renewals of less than two percent on much of the business that they write. If the client pays a premium every year, shouldn’t the agent earn a respectable commission every year as well? Our answer is yes. With products like Horizon Guarantee and Horizon Blend, our newest addition, we provide price-competitive alternatives to the guaranteed UL products in the market, with the additional flexibility that guaranteed cash value growth provides and a renewal commission that far exceeds what most guaranteed UL products pay.

According to LIMRA, whole life was 37 percent of the life insurance market in 2017 and is projected to have the highest annualized premium sales in 2018 and 2019. At Mutual Trust, we see a lot of opportunity in 2019. As it has been for well over 100 years, our focus will continue to be on participating whole life—the guaranteed benefits and the guaranteed growth it provides to clients. We will continue to share the whole life story and the opportunities for growth that it offers for agents and agencies. What will your story be? If you’re looking for something new, and if whole life isn’t a significant part of your production, take a new look at an old friend and let the team at Mutual Trust help you write a new story in 2019. [LC]

All Guarantees Are Not Created Equal

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Life insurance can be complex.  With all of the moving parts—interest rates, dividends, crediting methods, living and death benefits, etc.—our products can be difficult for the average consumer to fully understand.  That said, there are aspects of what we do that should be very simple.  Take guarantees for example.  The word guarantee used to be easy to define.  Something guaranteed was certain to perform as prescribed.  It was universally understood as an unbreakable promise and its value was borne from and backed by a company’s hard earned credibility and trust.  Unfortunately, in our business, the word guarantee doesn’t carry the same weight that it once did.  Over the last couple of decades, our industry has invented terms like “partial guarantee” and “conditional guarantee,” which are cheaper and provide less benefit when compared to a true guarantee.  We have guaranteed and non-guaranteed product features and use those terms to explain to a client why what we sold them may not have performed as expected.  It’s no wonder that our clients are confused.

Adding to the complexity are the myriad products that we market. However, these products are not the same since all guarantees are not created equal.  Just because two products have guaranteed in the name does not mean that they are equal—not in value to the client and certainly not in the features and benefits that they provide.  Take a traditional guaranteed UL product.  When first introduced, the theory was great.  Now, if a 45 year old needed $500,000 in death benefit, we could provide the maximum amount of guaranteed death benefit for the lowest out-of-pocket cost all the way to age 120.  As long as the client paid their premium on time, their coverage was guaranteed to be there.  A full, lifetime guarantee!  But is this a realistic guarantee?  The illustrations showed a death benefit amount guaranteed all the way to age 120, but zero cash values for most of the life of the policy.  What happened if the client paid their premium late or skipped a premium payment?  Your policy might not be guaranteed to 120 anymore or it might go away entirely.  Newer versions of guaranteed ULs have addressed late payments by extending the grace periods, but even with those a skipped premium payment can have significant consequences.  For our 45 year old client, the assumption is that the policy could be inforce for 50 years or even longer.  Is it unreasonable to assume that, in the course of those 50+ years, the client might forget to make a payment?  Might pay late by accident?  If so, the guaranteed product they bought might no longer be guaranteed, or might no longer be there at all, because there is no guaranteed cash value to provide a safety net.  If there is no guaranteed cash value, and therefore no safety net, is the guarantee associated with this product realistic?

Let’s look at the same scenario from a different perspective.  One of the basic benefits of any universal life policy is the flexibility.  Your policy is flexible to allow you to adjust as life changes.  Is that the case here? For our 45 year old client this policy may be perfect for his current needs.  The $500,000 guaranteed death benefit covers his mortgage, makes sure his kids can go to school and provides some income protection as well.  Now let’s fast-forward 15 years.  He’s 60 years old.  His house is paid for, his kids are out of school and he’s thinking about retirement for the next 20 years rather than income protection.  Maybe he needs something less than his $500,000 death benefit or, because retirement is on the horizon, maybe he would like to use some of the money he is using to pay his premium for other purposes.  What are his options?  With a traditional guaranteed UL he doesn’t really have any.  If he tries to lower the amount of premium being paid, his contract may no longer be guaranteed to 120 and will eventually go away entirely.  If he stops paying premium, his contract will lapse.  His company may consider allowing him to decrease the face amount, but that is generally done by company practice and is made considerably more difficult by the lack of guaranteed cash value.  The contract has no guaranteed cash value, so he won’t receive anything back if he surrenders.  In a sense, the only guaranteed options that he has, if he wants to get anything back for all of the premium that he has paid, is to keep paying that premium or die.  

Despite having “guaranteed” in the name, without guaranteed cash value the guarantees, while real, may not be realistic.  In fact, your client is actually providing the company with a guarantee of their own—that their needs will never change—because their contract can’t change to meet their needs.  To get a fully guaranteed contract that changes as your clients’ needs change and remains fully guaranteed, you need to go back to basics.  You need to go back to whole life.  Whole life guarantees your client’s premium, death benefit and cash value growth, year after year.  Let’s look again at our 45 year old client.  With a whole life policy he gets his $500,000 death benefit and a guaranteed premium.  He also gets a schedule of guaranteed cash values that grows every year and is always accessible, because whole life has no surrender charges.  What he also gets though is flexibility.  Whole life offers non-forfeiture options, so if he pays a premium late or skips a premium altogether his coverage doesn’t lapse.  Put another way, he can make a mistake.  Fifteen years down the road, when his kids are out of school, his house is paid for and he is contemplating retirement, he has options.  If he doesn’t need $500,000 in death benefits anymore, he can make his policy reduced paid up (RPU) and use his cash value as a single premium to purchase a lower death benefit that is guaranteed for life.  If he wants the $500,000, but doesn’t want to pay the premiums anymore, he can pay his premiums from policy values (PPV) and allow the cash value to cover his premiums.  If he needs cash, he can start taking income from his policy cash value.  Finally, if he decides that he doesn’t need the coverage at all, he can surrender the policy for cash and, in many cases, get more back than what he paid in premiums.  That’s a full guarantee.  That’s what whole life can do for your client—because there is more to whole life than just the death benefit.

The purpose of this article is not to say that a guaranteed UL policy or any life insurance policy is bad.  Rather, the purpose is to highlight the differences that exist within the realm of guaranteed products.   We need to remember that just because two products are called guaranteed does not mean that they are the same.  When all is said and done, the best life insurance policy for any client is the one that is inforce the day that he or she dies.  It’s up to us to make sure that the policies that we sell give the client every opportunity to make sure that is the case.

Mutual Trust Life Insurance Company, A Pan-American Life Insurance Group Stock Company

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A Story Worth Sharing
The end of a good year is always bittersweet. As much as anyone, I enjoy celebrating a job well done and objectives exceeded. The holidays bring the joy of time spent with family and the opportunity to rest and reinvigorate for the year to come. Then comes January, a new year, and with it new objectives and expectations. For Mutual Trust, 2017 was a year for the record books–double digit growth in sales and earnings, successful and dynamic distribution partners and excitement about the direction the company is headed. All of this, and being an integral part of the Pan-American Life Insurance Group,  provides us with excellent financial strength and tremendous positive momentum as we enter the New Year; one that dawns with new products to sell, new products on the way and a great story to tell.

Though it sometimes gets minimized or even forgotten in the heat of competition, the story you tell matters as much as the products and the companies that you sell. The story creates that first emotional attachment. It’s the window that provides that first glimpse into what you and the companies that you represent truly believe. This is why, to resonate, it must be relevant, it must be true and it must be told by someone credible—because most of us can spot a fake.  

The Mutual Trust story begins in 1883 with the Scandinavian Mutual Aid Association, a group of people in Galesburg, IL, who wanted to make sure that the families in their community would be able to survive if something happened to the breadwinner. That spirit continued with the formation of Scandia Life, a company owned by its policyholders for the benefit of its policyholders. It continues today with Mutual Trust Life Insurance Company.

A defining trait of our organization from the very beginning has been focus. One of our founders, Edwin Olson, said, “We can never be the oldest company. We do not want to be the largest. We must always be the best.” Put another way, we cannot be all things to all people, but where we choose to compete we must be among the best. Where we compete and excel is participating whole life. That’s where the company started and it is what has made us The Whole Life Company®.

Our portfolio of products provide guaranteed solutions for clients looking to leave a legacy for their children, business owners looking to protect what they have spent a lifetime building and clients looking for true guaranteed cash value growth with the upside that dividends can provide. Our newest product, Horizon Guarantee™, gives clients our maximum guaranteed death benefit with our lowest guaranteed premium. In a marketplace dominated by products that provide no flexibility and no exit strategy, Horizon Guarantee offers your clients coverage that is guaranteed to adjust as their needs change. All of this with competitive compensation and a sales conference that rewards the work that you do.

That’s a pretty good story—one that will resonate with agents and clients simply because it’s different from the stories they hear every day. What’s your story going to be in 2018? Is it different from your competition? Maybe it’s time to take a new look at an old friend—participating whole life. Through Q3 2017, whole life was 36 percent of individual life insurance sales. Whole life sales among independent agents had grown six percent. What part of that market was yours? What part of it could be? Talk with Mutual Trust and let us help you find out. [LC]